Terms and conditions of use

-  Zarata events is only responsible for private events where an entry or pass is required to participate. The events are not open to the general public.

    - In order to acquire photos and autographs, holding any of our pass options is needed. No extra purchased without having a pass is valid, even if the payment has been made.

- In the conventions organized by Zarata Events, passes and extras must be purchased in advance through our page. Only passes and extras that are not sold out can be purchased the same day of the event.

    - Passes can be upgraded, depending on availability, upon request to the organization.

- If you have a pass or extra and you can not attend the event, you are allowed to resell it, as long as you do it on your own. Before making any change of pass or extra, you will have to contact the organization to get the authorization required. NO CHANGE OF PASS OR EXTRA WILL BE MADE WITHOUT THE PREVIOUS CONSENT OF THE ORGANIZATION.

    - Time limit for the request of pass changes of any kind is 30 days before the event.

    - When getting more than one pass per person, information of all attendees has to be provided to the organization as all invitations must be personalized. Same with the extras.

    - In the event of change of date or cancellation of the event, Zarata Events assumes no responsibility for costs of accommodation, plane tickets or expenses of any other kind.

    - The organization assumes no responsibility for any comment or actions taken by the guests or staff members who act on their own initiative.

    - All passes allow access to the event, but their benefits and privileges will depend on the pass option acquired.

    - The organization reserves the right to deny admission.

    - The organization reserves the right to change the date of the event provided the reasons for it are beyond our control.

    - Confirmed stars could cancel for professional reasons, Zarata Events assumes no responsibility for said cancellations.

    - The cancellation of the appearance of a star, or in case of a multi fandom convention one of the tv shows, does not imply cancellation of the convention.

    - In the event of having acquired products of a star who cancelled, the organization will allow their exchange for other artist’s products or make a refund. In no case will be refunded the amount of the passes, except if the all convention is cancelled.

    - Children under 5 are admitted free provided that they don’t occupy a seat.

    - Children between 6 and 10 get a 25% discount on their passes.

    - Minors under 16 must be accompanied by an adult.

     - All persons must attend with printed confirmation of their invitation as well as of all other acquired products.

    - All passes are personalized, therefore attendees to the event must present some form of identification.

    - Any form of disruptive or violent behaviour will result in the immediate expulsion from the event.

    - Stars can refuse to sign any object or product that they consider offensive or aggressive in any form.

    - Partaking of all activities will be coordinated exclusively by the staff. Ignoring their guidance may cause conflicts, which might lead to expulsion from the event without any kind of indemnification.

    - By attending our events you agree to allow Zarata Events to use your image in any form of promotion, website and in news, documentaries or stories, and understand that this will not entitle you to compensation of any kind.

    - The cost of the pass and products is non refundable, unless the convention is canceled.

    - By acquired any of our pass options, you represent that you have read and understand our terms and conditions and that you agree to be bound by them.